okay, so apart from that, here's my night....
walk in to work at 530 and its hell! stays that way most of the night.
one. im talking to this guy bout to start taking his order and Zeke (my GM) interrupts me for something real fast and i ask the customer if he can hold on a second. i put my attention to Zeke. i come back and ask the customer what he would like and i'll quote him, "Dude! I just told you." I reply apologizing for not hearing because I was interrupted by my manager. Then he's like "well you need to pay more fucking attention" and I reply with "im sorry. i've been taking orders for the last 3 hours. i can't remember what everyone says" (not that i was even able to hear it) and he's all like, "is Zeke there? let me talk to Zeke because i dont like your fucking attitude" and I'm like, "yeah Zeke's here. He was the one that interrupted me. Let me get him for you." then i tell Zeke what's up and Zeke ends up pulling me outside to talk to me because a) this guy knew Zeke personally and b) the guy on the phone said i cursed at him (which i didnt because i know better than to do that at work. i might get rude, but i wont cuss at a customer).... anyway, the good part bout this is that Zeke said he can't afford me doing that because im his best CSR (and ive only been there a month) and he wouldnt want to lose me because i always do a real good job! <3 hell yeah. knocked my motivation to do better up even more ;)
two. shortly after that last call, some lady calls and asks me about specials. i tell her what we have and don't have and she's arguing with me for like 2 mins when she's finally like, "How long have you been working for Pizza Hut because you sound dead" all in a pissy tone and then fucking hangs up on me! Grr.
three. this fucking (female) driver got to me more than either of the previous 2 ppl. she's telling me (the CSR) that anytime you put special instructions on a ticket that it permanently stays there until you type over it. i very calmly tell her that she's wrong because it goes away every time you go back into that phone number. that it only stays for the night (unless the cust places another order under same number) then she gets all pissy like, "you are not gonna sans (?) me! i have been taking shit from you all night. you keep taking orders wrong and i have to give out credits and all this shit. youve only been working for like a month. you dont know shit. fuck you" and blah blah blah.... i wanted to tell her to print a ticket and put special instructions on it then do another with same phone number and not put anything on it so she can see very quickly that i was right and she was wrong. i also wanted to tell her that i had been working there (at that store) for a month and that i'd been with Pizza Hut for a year and a half and that i knew the order taking system better than most of the managers i had worked with. I wanted to grab the kitchen knife in the back room and shove it up through her jaw so i could watch her bleed and silence her at the same time! i would have been just as happy snapping her neck though. sadly....... well, not really, this is more of a good thing but tomorrow (once i wake up), i'll be totally over everything that happened tonight because its a new day while she will still hold a grudge because she's immature like that. come on people, once its a new day, let go of the past. you can't change it no matter how hard you try...
now im gonna fully enjoy my movie while i drink some liquor. goodnight.